{"id":3,"date":"2021-01-19T19:57:04","date_gmt":"2021-01-19T19:57:04","guid":{"rendered":"https:\/\/peach-e16.org.uk\/wpc\/\/?page_id=3"},"modified":"2025-05-05T11:34:29","modified_gmt":"2025-05-05T11:34:29","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/peach-e16.org.uk\/wpc\/privacy-policy\/","title":{"rendered":"Customer Privacy Notice"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">This privacy notice tells you what to expect us to do with your personal information:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact details<br>What information we collect, use, and why<br>Lawful bases and data protection rights<br>Where we get personal information from<br>How long we keep information<br>Who we share information with<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How to complain:<\/strong><br>Contact details:<br>Post: River Christian Centre, Vincent Street, London, E16 1LZ<br>Email: admin@peach-e16.org.uk<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What information we collect, use, and why:<\/strong><br>We collect or use the following personal information for dealing with queries, complaints or claims:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Names and contact details<br>Address<br>Customer or client accounts and records<br>Information relating to health and safety (including incident investigation details and reports and accident book records)<br>We also collect or use the following information for dealing with queries, complaints or claims:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N\/a<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Lawful bases and data protection rights:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Under UK data protection law, we must have a \u201clawful basis\u201d for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO\u2019s website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO\u2019s website:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your right of access &#8211; You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your right to rectification &#8211; You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your right to erasure &#8211; You have the right to ask us to delete your personal information. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your right to restriction of processing &#8211; You have the right to ask us to limit how we can use your personal information. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your right to object to processing &#8211; You have the right to object to the processing of your personal data. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your right to data portability &#8211; You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your right to withdraw consent \u2013 When we use consent as our lawful basis you have the right to withdraw your consent at any time. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you make a request, we must respond to you without undue delay and in any event within one month.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Our lawful bases for the collection and use of your data:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consent &#8211; we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Legitimate interests \u2013 we\u2019re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our legitimate interests are:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To assist residents with housing related concerns, issues and problems and to support both them as householders, and the wider community with the provision of better quality housing. To facilitate members and\/or residents with their collective organising and campaigning on housing and community focused issues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Where we get personal information from:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Directly from you<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How long we keep information:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will retain personal information for as long as people retain their membership with our organisation. We will not keep information relating to people who cease to be a member of our organization or who\u2019s information we no longer require for the purpose of assisting them with housing or social related issues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Who we share information with:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Organisations we\u2019re legally obliged to share personal information with.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Local authorities<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Legal bodies or authorities<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How to complain:<\/strong><br>If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you remain unhappy with how we\u2019ve used your data after raising a complaint with us, you can also complain to the ICO.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The ICO\u2019s address:<br>Information Commissioner\u2019s Office<br>Wycliffe House<br>Water Lane<br>Wilmslow<br>Cheshire<br>SK9 5AF<br>Helpline number: 0303 123 1113<br>Website: https:\/\/www.ico.org.uk\/make-a-complaint<br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Policy last updated: 5th May 2025<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n<h4>\u00a0<\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\u00a0<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<h4>\u00a0<\/h4>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<h4>\u00a0<\/h4>\n<\/li>\n<\/ul>\n<p><!-- \/wp:post-content --><!-- wp:list-item --><\/p>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:list --><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>","protected":false},"excerpt":{"rendered":"<p>This privacy notice tells you what to expect us to do with your personal information: Contact detailsWhat information we collect, use, and whyLawful bases and data protection rightsWhere we get personal information fromHow long we keep informationWho we share information &hellip; <a href=\"https:\/\/peach-e16.org.uk\/wpc\/privacy-policy\/\">Continued<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"nf_dc_page":"","kt_blocks_editor_width":"","footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Privacy Notice - PEACH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/peach-e16.org.uk\/wpc\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Privacy Notice - PEACH\" \/>\n<meta property=\"og:description\" content=\"This privacy notice tells you what to expect us to do with your personal information: Contact detailsWhat information we collect, use, and whyLawful bases and data protection rightsWhere we get personal information fromHow long we keep informationWho we share information &hellip; 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